Brand partners.

Companies which own international and national brands that the Group licenses for its commercial offer.

Code of Ethics.

This summarizes the ethical principles, fundamental values and general rules of conduct (rights and responsibilities) through which the company defines its ethical and social responsibilities towards its stakeholders and publically commits to respecting them.


This is the concurrent generation of electric energy and heat. Developed to increase electric energy efficiency and reduce waste in the form of heat. The principle on which cogeneration is based is that of recuperating the heat generated during the production of electric energy, otherwise dispersed in the environment, and to re-use it to produce thermal energy for conditioning or sanitary water production. In some cases microgeneration is used in a stand alone configuration to guarantee electricity continuity also during black-outs.


This principle defined by the GRI-G3, regarding the definition of the Sustainability Report's contents, establishes that subjects and indicators, as defined in the report's context must reflect economic, environmental and social impacts and allow the stakeholders to evaluate the organization's performance in the period it refers to.

Corporate Governance.

This is the system of internal rules that defines the distribution of rights and responsibilities among the Company participants (Directors, managers, shareholders, stakeholders).

Corporate Social Responsibility.

The Green Book of the European Commission "Promoting a European framework for Corporate Social Responsibility" defines this as "the Company's voluntary integration of social and environmental awareness in its business and in its relations with the parties involved. Being socially responsible means not only completely satisfying juridical obligations where applicable but also transcending this level to invest in human capital, environment and relations with the parties involved".

Customer satisfaction.

The process of knowing the perceptions and expectations of clients towards a service or product.

Diversity Management.

DM is used for projecting and implementing organization management tools and procedures for human resources so that the potential advantages of diversity (gender, age, sexual orientation, ethnicity/nationality) can be maximized and the potential disadvantages minimized. DM was developed in the United States and spread mostly in Anglo-Saxon Northern-European countries.


This refers to those environmental results generated by human activities which, in a vision of eco-compatibility, must be as harmless as possible for the natural environment.

EMAS (Eco Management and Audit Scheme).

This is the EC regulation number 761/2001 of the European Parliament and Council regarding the voluntary compliance of organizations to the communitarian system of eco-management and audit.

Environmental Impact.

Any fact, positive or negative, total or partial, connected to activities, products or services for which an organization is responsible, that may modify the environment.

Environmental Management System.

This is the part of the general management system which includes the organization model, planning activities, responsibilities, procedures, processes, resources to elaborate and carry out, obtain, reexamine and maintain the environmental policy active.

Geothermal Energy.

Geothermal science studies the earth's temperature. Geothermal heat develops from the crust and mantle due to the radioactive decay of certain elements and later is transferred to the surface via magma or deep water conveyance. This is the cause of most natural phenomena such as volcanic eruptions, thermal sources, geysers or fumaroles. The natural heat from the subsoil can be exploited to generate geothermal energy.

Global Reporting Initiative (GRI).

This is a multi-stakeholder network made of experts who, by participating in task forces and statutory bodies, contribute to defining sustainability reporting procedures and their widespread adoption. The international organization has issued in October 2006 the GRI-G3 guidelines which offer a detailed overview of companies' sustainability to all stakeholders and require adhering to higher transparency and information completeness criteria.

HACCP (Hazard Analysis and Critical Control Points).

This is a self-monitoring system which every food production player must enact to evaluate and estimate dangers and risks and establish control measures to prevent the arising of hygienic or sanitary problems along the productive chain. It aims to evaluate the possible risks which may influence food safety at every phase, carrying out preventive measures without concentrating controlling activities only on the finished product. The goal is to detect the process phases which could represent a critical point.


The principle defined by the GRI-G3 regarding the definition of the Sustainability Report's content imposes that an organization must identify its stakeholders and explain in which ways it has met the expectations and interests of the holders.

Key Performance Indicator (KPI).

These are financial and non-financial indicators often used as coefficients to quantify the objectives and monitor the Company's performance (projects or departments) as to activities otherwise difficult to measure.


These are public or private organizations which own property or exercise a right on certain areas which confer the management of certain services to Autogrill at the above-mentioned locations.

Leed (Leadership in Energy and Environmental Design).

This is an energy-environmental quality self-assessment system for the development of high performance "green" buildings which function at a sustainable and self-sufficient energy level.


The principle defined by the GRI-G3 regarding the definition of the Sustainability Report's contents imposes that the information contained in the document must refer to topics and indicators which reflect the significant economic, environmental and social impacts or which could substantially influence stakeholders' evaluations and decisions.


The mission is what the organization tries to achieve; it is a lighthouse for the organization; it must be tangible and therefore realizable; it must involve the people and stimulate the sense of belonging to the organization.

Mystery Client.

This is a tool for evaluating the services and products offered by the Company from the client's point of view. All this concretely implies going to stores or calling anonymously and behaving like a client: in this manner it is possible to evaluate the service quality, procedures, staff's behavior, merchandising and product quality with the "eyes of the client".


This expression means a close cooperation in which two or more organizations find themselves sharing certain goals and make their operating resources available to each other in order to reach common goals.


Litteraly, this means evaluation. As a consequence, a rating operation implies evaluating the credibility of a State, a financial emission or a business. The evaluation, which is expressed by independent and external agencies, is summarized as a ranking of the subject itself. The rating is directly accessible to all the players and is characterized by an immediate and univocal grading which makes the risk profiles of various evaluated subjects comparable.

Social Accountability 8000 (SA8000).

This is the international standard elaborated in 1997 by the American organization SAI containing 9 social requirements aimed at increasing the competitive capacity of those organizations which voluntarily provide ethical guarantees of their production chain and their productive cycles as regards human resource treatment.


All those easily identifiable individuals and/or groups which have a common interest in the organizations decisions: the staff, trade union organizations, Shareholders, consumers, suppliers, non-profit organizations, State and local communities.

Sustainable Development.

A kind of development aimed at satisfying the needs of the present generations without compromising the possibilities of the future generations to satisfy their own. Sustainability requires reconciling three dimensions related to economic, environmental and social balance.

Sustainability Report.

The report expresses Autogrill's socio-environmental results, along with the economic ones, so as to evaluate the responsibilities and sustainability of its actions. It is a report which is based on a triple approach: (Triple Bottom Line or Triple P Approach) which takes into consideration the person (People), the environment (Planet) and the profit (Profit).


This system is used to produce electric energy but also makes it possible to use the recovered thermal energy for cooling systems and industrial refrigeration processes. The transformation of the thermal energy into cooling energy is made possible through the use of absorption devices with lithium bromide cycles.

UNI EN ISO 9001.

This is the law which specifies the quality management system requirements to be used when the organization must prove its capacity to provide products that satisfy the client's requirements and those set by the laws, regulations, directives and obligatory prescriptions in general.

UNI EN ISO 14001.

This law specifies the environmental management system requirements enabling the organization to develop and enact a policy and objectives which take legal and other limitations under consideration. The organization itself elaborates the limitations along with the information regarding the significant environmental aspects.

US Green Building Council.

This is a non-profit organization, active only in the United States where it has its headquarters, committed to spreading sustainable practices to all Company buildings. The committee is made of more than 15,000 organizations from different sectors such as construction, architecture, engineering, government agencies, real estate companies and the end users of the properties. The goal is to search and spread sustainable solutions for building functionality with reference to their impact on health, safety and environment.

Value Added.

Measures the wealth produced by Company business and distributed to Shareholders, staff, lenders, State, company and collectivity. It is the difference between the value of the goods and services produced by the company and the value of the goods and services which it acquires from the outside to produce those same goods: it indicates the wealth created by the company's business to the advantage of the community it is part of.

Work-life balance.

This is the balance between energy dedicated to work and that dedicated to private life. This balance is currently recognized as a strategic objective for companies in terms of both development and performance of its resources and in terms of staff fidelization. Work Life Balance tries to study, underscore and propose solutions and tools to the company in order to favor individual wellbeing of the staff and reducing the malaise deriving from the incapability to reconcile time spent in working activities with the time invested on oneself.