Managing relations with the environment

Autogrill’s primary task is to make every journey, be it for business or pleasure, a pleasant experience. This is why the definition of the offering, on one hand, and the design of spaces on the principles of simplicity, efficiency, recyclability and comfort, on the other, are equally important.

In 2009, Autogrill Group continued to develop initiatives and projects driven by the philosophy of its Afuture project. Afuture focuses on innovation in the primary elements of each point of sale, from the “shell” (structure, interior fixtures, lighting, air conditioning, water supply, furnishings, equipment) to the products themselves (from raw materials to recycling of packaging), in the interests of eco-compatibility and economic efficiency. All new initiatives based on these principles will be tested in certain locations and then replicated in other points of sale and other countries.

Environmental management systems (EMS) and certification

The Autogrill Group EMS

Autogrill Group’s approach to environmental matters and the growing strategic importance it places in them have led Group operations in certain countries to adopt Environmental Management Systems (EMS).

Autogrill Italy drew up an integrated policy for the co-ordination of its four management systems: “Food quality and safety” (ISO 22000:2005, UNI 10854:99), “Environment” (EU Regulation 761/2001, European Parliament and Council, on voluntary participation in a European eco-management and audit system (EMAS) and ISO 14001:2004), “Workplace Health & Safety” (decree law 81/08 and subsequent amendments) and “Ethics” (Social Accountability Standard 8000). All four are now integrated within the Quality Management System defined by ISO 9001:2000. The policy is periodically reviewed to guarantee constant improvement and alignment with stakeholders’ expectations and new developments in the Group or in legislation and standards, and is communicated to all its stakeholders to inform and encourage all involved to pursue declared objectives.

In addition to the ISO 14001 certification for two points of sale and the EMAS conformity declaration for the Milan headquarters obtained during the year, Autogrill Italia was also granted an EMAS conformity declaration for its Brianza Sud point of sale as well.

In America, summer 2010 will see the opening of the new “Delaware Welcome Center”, a structure of around 4,000 m2 built to Delaware Transport Department directives and Leadership in Energy and Environmental Design (LEED) standards. Characteristics that enabled the building to obtain Silver LEED certification include a water and energy saving system and use of recycled or locally recovered construction materials.

In Spain, six point of sales at Telefonica’s Madrid offices have ISO 14001 certification, partly thanks to Autogrill España’s contribution.

In the Travel Retail business, both World Duty Free and Aldeasa are engaged in major initiatives to safeguard the environment.

World Duty Free has its own integrated policy aimed at constant amelioration of prohealth, safety and environment initiatives. It has obtained ISO 14001 certification for most of its locations in UK airports, an important achievement which further highlights the Group’s commitment to protecting the environment at point of sales in airports, headquarters and warehouses. Staff involvement and increased awareness environmental issues was a big factor.

Aldeasa works to the “Spanish Airports Environmental Policy” defined by the airport authority AENA (Aeropuertos Españoles y Navegacion Aerea). The aim of this policy’s guidelines and of the “green dot” scheme is to reduce the impact of packaging in airports. It defines specific steps to be taken to reduce volumes and contemplates recycling and re-use.

Aldeasa is very focussed on this issue and has started collaborating with Ecoembalajes Espana S.A., a waste collection company which guarantees re-use of collected materials to increase the recycled packaging rate.

Focus: Comparison of ISO 14001 and LEED certification
LEED standards are sustainable construction parameters developed in the United States and applied in 40 countries worldwide. LEED is an evaluation system for energy-environmental quality aimed at developing high performance “green” buildings which function in a sustainable and energy self-sufficient manner. Launched in 2000, it is promoted by the nonprofit organization US Green Building Council, founded in 1993 by operators from all segments of the building industry. LEED is applicable to both new constructions and complete renovations. Certification is on a voluntary basis: the designer gathers the data and submits it to the US Green Building Council for evaluation. The system is based on credits for each of the sustainability features that the building possesses: the total amount of credits awarded provides the level of certification.

The LEED evaluation criteria are grouped into six categories and involve one or more obligatory requirements and a number of environmental performance ratings used to determine a building’s final evaluation: sustainable settlement, efficient water, energy and air consumption, materials and resources, indoor environmental quality, design and innovation. Finally, there are four levels of certification: basic, silver, gold and platinum.

ISO 14001 regulations require a company to define its environmental goals and targets and implement an environmental management system which enables them to be met. The voluntary basis of ISO 14001 certification leaves a company free to choose which and how many goals to pursue, also on the basis of the organization’s economic and technological capacity. The EMS defined by ISO 14001 is based on the following features: environmental policy, planning, implementation and operation, monitoring and corrective measures, management review.

Landlords’ EMS
Even though the Group’s business is carried on in restricted areas (airports, motorways, etc.) managed by concession companies (which are often also in charge of energy supply), Autogrill endeavours to search for innovative solutions to limit the environmental impact of its business. For this reason, every Autogrill Group company appoints an officer to coordinate environmental policies and keep points of sale in line with regulations and laws regarding water, energy and waste.

Operating under a concession in a reality as complex and varied as an airport means that the Group’s environmental policies must be aligned with the airport’s procedures. In certain airports where Autogrill operates, special care has to be taken to limit the environmental impact of air and passenger traffic.

Airports are no longer simple points of departure and arrival but have become new centres of activity. We know that travellers want to make the best use of their time and expect the choice of places to eat and shop to grow. In over 200 airports worldwide, including Europe and the Asia Pacific area, Autogrill operates restaurants and stores where people can take a break from the stress of air travel, and maybe appreciate that the services they use are environmentally responsible.

Some of the main airports in terms of sales, in fact, such as Los Angeles, Charlotte, Atlanta and London, promote and organize green initiatives. These address such issues as recycling and reduction of waste, use of alternative fuels and vehicles with lower emissions, reduction of energy consumption and related atmospheric emissions and development of sustainable buildings.


In order to make points of sale comfortable and welcoming and also be in line with Afuture principles, location structures (fixtures, lighting, air conditioning, water system, furnishing, equipment) are all under constant review, in which Autogrill considers not only economic but also environmental aspects.

In the United States, HSMHost has started collaborating with non-profit organizations which help private and public enterprise to improve energy efficiency by developing new technologies and following government agency guidelines. HMSHost feels it must protect the environment by reducing the impact of its business, exploring new energy solutions and promoting awareness of sustainability issues and renewable energy among its staff.

The American subsidiary is increasingly committed, in fact, to the “green building” vision of US Green Building Strategic Plan 2009-2013, which promotes sustainable design and building.

In Italy, ARPA Lombardia in cooperation with Autogrill Italy and Lombardia’s regional government developed a project for the EMAS registration of multi-location organizations.

The EMAS system promotes self-monitoring and responsibility, guarantees reduction of business-related environmental risk and stimulates increased environmental performance.

Since EMAS registration is a procedure carried out location by location, the task force felt the need to elaborate and validate with the EMAS representatives of the Istituto Superiore per la Protezione and la Ricerca Ambientale (ISPRA - Superior Institute for Environmental Protection and Research) a method to realize an efficient and homogeneous verification procedure for both ARPA and multi-location organizations such as Autogrill Italy.